ZippyAssist Choosen by Expressions Self-Service Print On-Demand Company
ZippyAssist Customer Service Technology Selected by Expressions Greeting Card Kiosk Company to Enhance Instant Customer Support in the Self-Service Print On-Demand Market
PLEASANTON, CA November 7, 2024—ZippyAssist today announced its partnership with Expressions Greeting Card Kiosk Company (Expressions) to provide enhanced customer service technology for the company’s national rollout of self-printable, customized greeting cards kiosks.
Expressions, the first self-service greeting card company to offer on-demand printing of personalized cards via kiosks, will integrate ZippyAssist’s innovative, text-based customer care platform into all Expression’s self-service kiosks located in high-traffic venues such as malls, hospitals, airports, and corporate business locations.
“We’re excited to partner with Expressions as they share our innovative, entrepreneurial spirit,” said Neil Swindale, President of ZippyAssist. “We are a perfect fit because we have mastered the customer service experience for the remote location and can easily streamline their customer in-bound process. Implementing ZippyAssist into Expressions’ tech stack will elevate the customer experience by boosting employee efficiency and ensuring seamless communication with their customers (no more phone calls!).”
With ZippyAssist’s user-friendly, real-time communication technology, Expression’s customers will now have access to instant, reliable multi-lingual support directly from their mobile phones. With the integration of the text-based customer care platform, users can now easily report issues, request refunds, and give feedback directly from the phone. This will ensure a smooth and satisfying experience for all customers.
Our goal at Expressions has always been to offer convenience without sacrificing quality,” said Jarrad Duxbury, President of Expressions Greeting Card Kiosk Company. Partnering with ZippyAssist allows us to take that mission further by ensuring our customers receive instant, top-tier support whenever they need it. This partnership will play a critical role as we expand our presence across the country.”
This national rollout marks a significant step forward for both companies in delivering unparalleled customer care and service efficiency in the rapidly growing self-service sector. The partnership underscores ZippyAssist’s commitment to revolutionizing customer support for unattended retail environments, empowering businesses like Expressions to elevate their service offerings while maintaining operational simplicity.
About Expressions Greeting Card Kiosk Company
Expressions Greeting Card Kiosk Company: Expressions Greeting Card Kiosk Company offers an innovative solution for personalized, on-demand greeting cards through their self-service kiosks. Located in high-traffic areas, these kiosks allow customers to browse, customize, and print high-quality greeting cards for any occasion, all within minutes. Learn more at www.expressionkisoks.com.
About ZippyAssist
ZippyAssist is the leading customer care platform built for today’s unattended and self-service environments. Designed to provide instant, on-demand support through simple text messaging, ZippyAssist ensures that customers can easily access help whenever they need it, improving the overall self-service experience. Learn more at www.zippyassist.com.