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Bob Betz makes heart shape with hands.

Customer Stories

Bob Loves Zippy: An Industry Vet Embraces the Future

Forty years ago, Bob Betz had one goal: to deliver the kind of customer service the vending industry had forgotten. As a former route driver for a large national vending company, Bob saw firsthand how smaller accounts were often neglected—machines left unstocked, complaints unanswered, and customers frustrated. So, in

Vending company warehouse

Customer Stories

How ZippyAssist Is Transforming Vending Operations — Direct from the Operators

Let’s face it – vending operations can be chaotic. Between ringing phones, refund requests, and trying to juggle customer service on top of machine maintenance, it can be hard to breathe, let alone grow. But what happens when the chaos of missed calls and paper refund slips gets replaced with

ZippyAssist™ Announces Strategic Integration with Gimme VMS, Expanding Coverage Across Leading Industry Platforms

ZippyAssist™ Announces Strategic Integration with Gimme VMS, Expanding Coverage Across Leading Industry Platforms

PLEASANTON, CA. April 29, 2025 — 6L Inc., creators of ZippyAssist, a customer care platform designed for unattended retail and self-service environments, is excited to announce a new integration with Gimme VMS (Gimme), a leading provider of unattended retail technology solutions. This integration further expands ZippyAssist's compatibility with leading

Navigating the Customer Service Challenges of Vending Machine Service in High Schools

self-service Featured

Navigating the Customer Service Challenges of Vending Machine Service in High Schools

Operating vending machines in high schools can be both an opportunity and a minefield. While students represent a consistent customer base, maintaining high levels of customer service in this environment reveals unique — and often frustrating — challenges. From mistreatment of machines to communication breakdowns and overburdened school administrators, vending operators must

Simple stylized illustration of two colleagues solving a giant novelty jigsaw puzzle together

Smart Support Just Got Smarter

We're always working on ways to improve ZippyAssist so our customers gain more and more value out of using it. By listening closely to the needs of operators, we continue to evolve with features that make support more efficient, more insightful, and more customer-friendly. Here's a

ZippyAssist Choosen by Expressions Self-Service Print On-Demand Company

ZippyAssist Choosen by Expressions Self-Service Print On-Demand Company

ZippyAssist Customer Service Technology Selected by Expressions Greeting Card Kiosk Company to Enhance Instant Customer Support in the Self-Service Print On-Demand Market PLEASANTON, CA November 7, 2024—ZippyAssist today announced its partnership with Expressions Greeting Card Kiosk Company (Expressions) to provide enhanced customer service technology for the company’s national

Voice Calls Now Integrated Into ZippyAssist.

Voice Calls Now Integrated Into ZippyAssist.

FOR IMMEDIATE RELEASE Automated Call Management and Seamless Integration with ZippyAssist Now Available Pleasanton CA, October 1, 2024 – ZippyAssist is excited to announce the release of Zippy Voice Messages, a new feature designed to help operators in unattended retail and self-service environments manage inbound customer support calls with greater efficiency.

Customer Stories Featured

How Former NFL player Jon Corto is Tackling Customer Service With ZippyAssist

Since his days as a NFL player on the Buffalo Bills working with the youth NFL Play 360 initiative, Jon Corto has been passionate about promoting health and wellness. He took passion further and in 2011 launched Buffalo Strive Vending offering curated healthy refreshments through micro markets, office pantry, and

Graphic showing ZippyAssist and Cantaloupe logos connected with a two-way arro

ZippyAssist™ Announces Native Integration with Cantaloupe Inc.’s Industry-Leading Seed™ Vending Management Software (“VMS”)

This native integration allows businesses using both Seed and ZippyAssist to effortlessly sync ZippyAssist with equipment data managed in Seed.

Bold Moves: Three young Operations Managers Embrace ZippyAssist

Customer Stories

Bold Moves: Three young Operations Managers Embrace ZippyAssist

In the realm of business innovation, three dynamic operations managers stand out for their commitment to revolutionizing customer service. Jared Detwiller (One Source Refreshment), Shane Swanson (Coley Canteen), and Jacob Plassman (Maumee Valley Vending) are challenging the status quo and embracing cutting-edge ZippyAssist technology to help elevate the customer experience.

Photo of Shane Swanson - Coley Canteen Sales and Customer Service Manager.

Customer Stories

ZippyAssist is a no-brainer!

This is what Shane Swanson told us about ZippyAssist in a recent conversation. Shane is the Sales and Customer Service Manager for Coley Canteen. Coley Canteen, which has been in business for almost 85 years, operate out of Flint Michigan with 30 routes and over 90 micromarkets. They heard about

Look ma! New logo.

Logos are peculiar creatures, aren't they? They mean nothing and yet, somehow, everything at the same time. Our old logo has been a faithful companion on our journey, but it was time for a change. So we've shaken things up – just a bit. Our new logo

Two Maumee Valley Group employees preparing fresh food (sandwiches).

Customer Stories

A Growth-Driven Mission: Maumee Valley Group Implements ZippyAssist.

Operations manager Jacob Plassman shares how Maumee Valley Group’s customer-first mindset and adaptation of a digital market have propelled its growth and goals for the future.

Setting the Standard: One Source Moves Forward With ZippyAssist

Customer Stories

Setting the Standard: One Source Moves Forward With ZippyAssist

Staying at the forefront of today’s vending technology, One Source’s VP of Operations, Jared Detwiler, shares how ZippyAssist has helped evolve the brand’s customer relations and internal operations.

ZippyAssist™ Announces Native Integration with VendSys VMS.

PLEASANTON, CA. Jul. 3, 2023-- 6L Inc. 6L Inc, builders of ZippyAssist, a mobile-first customer support and engagement SaaS platform helping to build consumer confidence and trust in self-service and unattended retail, reaches a new milestone as they announce their native integration into Nayax’s VendSys Vending Management System (VMS)

Streamlining Processes in Unattended Retail: ZippyAssist's VendSys Integration.

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Streamlining Processes in Unattended Retail: ZippyAssist's VendSys Integration.

ZippyAssist, by natively integrating with VendSys VMS, is helping transform the unattended retail sector. By smoothing out and automating communication between systems, ZippyAssist improves efficiency and customer satisfaction while allowing staff to focus on more valuable tasks.

The promise of convenience: risk and rewards.

unattended retail

The promise of convenience: risk and rewards.

Convenience should never equate to inconvenience, yet customers often face hurdles when issues arise. It doesn't have to be this way.

A Growth Mindset: Blue Sky Supply Sets Big Goals With ZippyAssist

Customer Stories

A Growth Mindset: Blue Sky Supply Sets Big Goals With ZippyAssist

Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.

Technology Adoption: Vend Alaska's Key to Success with ZippyAssist.

Customer Stories

Technology Adoption: Vend Alaska's Key to Success with ZippyAssist.

Adapting your business to today’s digitally-driven world is crucial. Steven McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company progress forward despite ever-changing demand.

Transforming Vending Services: Healthier Horizons' Journey with ZippyAssist.

Customer Stories

Transforming Vending Services: Healthier Horizons' Journey with ZippyAssist.

Great customer service works from the inside-out. Chad Starkey, Owner of Healthier Horizons Vending, shares how ZippyAssist helps encourage employees and promotes positive customer experiences.

New ZippyAssist™ feature eases preauthorization confusion for customers.

New ZippyAssist™ feature eases preauthorization confusion for customers.

6L ZippyAssist announces enhancements to it's successful refunds feature, adding support for payment preauthorizations and reversals.

A painkiller capsule with the words "ZippyAssist" sits on a pink background, with other tablets and pills.

Easing Preauthorization Pain

Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's new workflow addresses some of the problems.

First Class Vending Still Setting the Pace.

Customer Stories

First Class Vending Still Setting the Pace.

Return on investment is critical to the success for any company. Michelle Marsh - President of First Class Vending, shares how ZippyAssist is helping their company operations while also giving customers a better experience.

Cantaloupe Co-founder joins 6L ZippyAssist.

media release Featured

Cantaloupe Co-founder joins 6L ZippyAssist.

6L Inc, builders of ZippyAssist, today announces that Cantaloupe Systems Inc. Co-founder and President Anant Agrawal has joined the company’s Advisory Board to help accelerate the company’s growth.

It's official: ZippyAssist Refunds for vending and unattended retail is live

It's official: ZippyAssist Refunds for vending and unattended retail is live

ZippyAssist rolls out simple and secure online refunds to ease the processing of customer refund requests.