ZippyAssist™ Announces Strategic Integration with Gimme VMS, Expanding Coverage Across Leading Industry Platforms

Greg Elisara -

PLEASANTON, CA. April 29, 2025 — 6L Inc., creators of ZippyAssist, a customer care platform designed for unattended retail and self-service environments, is excited to announce a new integration with Gimme VMS (Gimme), a leading provider of unattended retail technology solutions. This integration further expands ZippyAssist's compatibility with leading Vending Management Software (VMS) platforms in the industry, enabling seamless data exchange and automated service request management.

The integration allows businesses using both Gimme and ZippyAssist to effortlessly work with data across both platforms. Equipment information managed in Gimme is automatically shared with ZippyAssist, eliminating duplicate data entry and ensuring consistency. When customers report issues through ZippyAssist, service tickets are instantly created in Gimme's service call module, complete with all relevant information including equipment details, customer contact information, and even photos of the issue when available.

"We're excited to expand our integration with leading VMS platforms in the industry," said Greg Elisara, CEO of 6L Inc. "This partnership with Gimme represents our commitment to creating frictionless experiences for operators in the unattended retail space. By connecting our systems, we're enabling businesses to respond to customer service issues faster and more efficiently than ever before."

Evan Jarecki, Co-Founder of Gimme VMS, emphasized the value of the integration: "Being able to see our mutual customers really benefit from this happening is exciting for us. The fact that equipment setup is significantly reduced makes it quick and easy for our customers to work with ZippyAssist, and further enhances the benefits of using Gimme VMS."

Gimme’s integration with ZippyAssist comes in response to requests from customers, who saw the benefit of seamless integration, with Gimme customers already taking advantage of the integrated solution.

The integration addresses several critical challenges in the unattended retail industry through a two-way data flow:

  • Seamless Equipment Synchronization: Equipment data flows from Gimme into ZippyAssist, ensuring that all machine information is accurate and up-to-date without any manual effort.
  • Automated Service Request Generation: When customers report issues through ZippyAssist, service tickets are automatically created in Gimme's service call module, enabling rapid response to equipment issues.
  • Improved Accuracy: By linking directly to equipment IDs generated by Gimme, customer service requests automatically connect to the right machine without customers having to describe equipment or locations.
  • Reduced Downtime: Faster issue identification and resolution minimize machine downtime, preventing revenue loss and maintaining customer trust.
  • Operational Efficiency: Automation eliminates manual data entry and phone calls, allowing operators to focus on growing their business rather than administrative tasks.

Neil Swindale, President and Co-Founder of 6L Inc., highlights the financial impact: "If an operator can get a piece of equipment fixed faster, it leads to less lost revenue – it's that simple. This collaboration means more dollars for operators."

ZippyAssist's integration with Gimme VMS is available immediately. Companies interested in implementing this solution should contact their Gimme VMS representative.

For companies interested in implementing ZippyAssist, contact rylie.gill@zippyassist.com

About ZippyAssist

ZippyAssist is a cloud-based customer support platform specially designed for unattended retail and self-service environments, making it easier for consumers to seek support when they need it, and helping customer support teams be more efficient and effective. The result is a better experience for consumers, while for businesses ZippyAssist improves operational efficiency, supports account retention, and provides a distinctive point of difference when it comes to winning new business.

About 6L Inc.

6L Inc. – the builders of ZippyAssist – is a technology company providing solutions to the refreshment services industry, focusing on enhancing the customer experience in unattended retail and self-service environments. The company was founded in September 2021 by 25-year industry veteran Neil Swindale of VendCentral, alongside co-Founder Greg Elisara who joined following successful roles in Fintech covering product design, brand, and communications.

About Gimme VMS

Gimme VMS builds award-winning vending management software for the unattended retail industry. The company's VMS platform provides operators with complete control and visibility over their entire operation, from route optimization to inventory management and service call tracking.

Media Contacts:

Neil Swindale, President, 6L Inc. - neil.swindale@zippyassist.com
Greg Elisara, CEO, 6L Inc. - greg.elisara@zippyassist.com

For more information:
ZippyAssist website: https://zippyassist.com
Gimme website: https://www.gimmevms.com