How a 23-Year-Old Operations Manager Transformed PyramidFoodservice with ZippyAssist

At just 23 years old, Abby from PyramidFoodservice is proving that innovation doesn’t require decades of experience—it just takes vision. As the operations manager of her family's Memphis-based vending company, Abby recognized instantly that ZippyAssist could dramatically improve the way her team handled customer service. And she was right.

Legacy Roots, Fresh Perspective

PyramidFoodservice was founded 25 years ago by Tim Allgyer, Greg Allgyer and Jeremy McCoy. Today, the company runs six (soon to be seven) vending routes and services over 500 vending machines, 60+ micro markets, and a growing number of smart stores. It’s a tight-knit family business—Abby’s relatives work alongside her every day—but like many small operations, customer service and communication have become a challenge.

“Half the time, it’s just me and one other person in the office,” Abby shared. “The phones never stop ringing. Trying to juggle service calls and other tasks—it was a constant battle.”

That all changed after Abby attended a trade show in New Orleans and discovered ZippyAssist.

A Trade Show Discovery Turned Game-Changer

As soon as she stepped away from the Zippy booth, Abby knew she had found a solution. “I literally got out of the car and told my dad, ‘You won’t believe what I just saw—we need this now.’”

With her pitch prepared, Abby presented ZippyAssist to the management team explaining how it would centralize and streamline their service requests. They gave her the green light to implement it.

Implementation Done Right

Abby led the rollout with precision. She organized the Zippy stickers by route, set up a tracking spreadsheet, and delegated the installation to route managers and trusted staff. Within a month and a half, every machine and market was Zippy-enabled.

The results? Instant improvement.

“The office is so much quieter now,” Abby said. “I can see every request come in, get it to our maintenance department within seconds, and most issues are fixed the same day.”

A System That Scales

Abby handles all incoming service tickets through ZippyAssist. The result is not just improved efficiency, but greater accountability. Refund requests are tracked. Duplicate or suspicious claims are caught. And best of all, it’s made life easier for everyone—from customers to drivers to office staff.

“Before Zippy, if a customer lost money, they had to wait days or catch a driver in person. Now, they just send a text and I can approve a refund instantly.”

Even customer behavior has improved. “We caught someone trying to request two $20 refunds back-to-back,” Abby said. “With Zippy, it’s all on record. We see everything.”

Culture Meets Technology

For Abby and her family, customer service isn’t just a box to check—it’s a way to differentiate. “Memphis isn’t exactly known for great service,” she laughed. “But we want to be the company that makes someone’s day better.”

ZippyAssist gave PyramidFoodservice the tools to do just that. It empowered a new generation of leadership to implement change, modernize operations, and raise the bar for customer care.

As Abby puts it, “Zippy just works. It makes us better. And we’re all in.”