The ZippyAssist Blog

Two Maumee Valley Group employees preparing fresh food (sandwiches).

A Growth-Driven Mission: Maumee Valley Group Implements ZippyAssist.

Operations manager Jacob Plassman shares how Maumee Valley Group’s customer-first mindset and adaptation of a digital market have propelled its growth and goals for the future.

Customer Stories

Setting the Standard: One Source Moves Forward With ZippyAssist

Staying at the forefront of today’s vending technology, One Source’s VP of Operations, Jared Detwiler, shares how ZippyAssist has helped evolve the brand’s customer relations and internal operations.

media release

ZippyAssist™ Announces Native Integration with VendSys VMS.

PLEASANTON, CA. Jul. 3, 2023-- 6L Inc. 6L Inc, builders of ZippyAssist, a mobile-first customer support and engagement SaaS platform helping to build consumer confidence and trust in self-service and unattended retail, reaches a new milestone as they announce their native integration into Nayax’s VendSys Vending Management System (VMS)

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Streamlining Processes in Unattended Retail: ZippyAssist's VendSys Integration.

ZippyAssist, by natively integrating with VendSys VMS, is helping transform the unattended retail sector. By smoothing out and automating communication between systems, ZippyAssist improves efficiency and customer satisfaction while allowing staff to focus on more valuable tasks.

unattended retail

The promise of convenience: risk and rewards.

Convenience should never equate to inconvenience, yet customers often face hurdles when issues arise. It doesn't have to be this way.

Customer Stories

A Growth Mindset: Blue Sky Supply Sets Big Goals With ZippyAssist

Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how this fuels growth and improves customer relations.

Customer Stories

Technology Adoption: Vend Alaska's Key to Success with ZippyAssist.

Adapting your business to today’s digitally-driven world is crucial. Steven McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company progress forward despite ever-changing demand.

Customer Stories

Transforming Vending Services: Healthier Horizons' Journey with ZippyAssist.

Great customer service works from the inside-out. Chad Starkey, Owner of Healthier Horizons Vending, shares how ZippyAssist helps encourage employees and promotes positive customer experiences.

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New ZippyAssist™ feature eases preauthorization confusion for customers.

6L ZippyAssist announces enhancements to it's successful refunds feature, adding support for payment preauthorizations and reversals.

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Easing Preauthorization Pain

Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's new workflow addresses some of the problems.

Customer Stories

First Class Vending Still Setting the Pace.

Return on investment is critical to the success for any company. Michelle Marsh - President of First Class Vending, shares how ZippyAssist is helping their company operations while also giving customers a better experience.

media release Featured

Cantaloupe Co-founder joins 6L ZippyAssist.

6L Inc, builders of ZippyAssist, today announces that Cantaloupe Systems Inc. Co-founder and President Anant Agrawal has joined the company’s Advisory Board to help accelerate the company’s growth.

media release

It's official: ZippyAssist Refunds for vending and unattended retail is live

ZippyAssist rolls out simple and secure online refunds to ease the processing of customer refund requests.

Helping support teams support customers.

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A smarter dashboard for more effective teams.

See how ZippyAssist's powerful dashboard can make your whole organization more efficient and responsive to customers, leading to more sales.

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Tuning into the right frequency to increase sales.

Just how often do your vending customers shop? Monthly, weekly, daily? Does knowing even matter? Opportunities to grow your business lay in understanding your customers better.

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Vending customers are willing to buy more. With some help.

In our recent research, vending and self-service customers not only told us that access to customer support was important to them – more important than price. It also turns out that it would encourage many people to spend more. But how many more?

research

Your customer’s most important consideration? Hint: it’s not the price.

In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.

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Combine ZippyAssist with a help desk system to strengthen your customer support.

ZippyAssist gives self-service customers confidence at the point of sale, but when paired with a backend helpdesk system it provides a powerful end-to-end solution that addresses common weaknesses in customer support.