media release New ZippyAssist™ feature eases preauthorization confusion for customers. 6L ZippyAssist announces enhancements to it's successful refunds feature, adding support for payment preauthorizations and reversals.
Featured Easing Preauthorization Pain Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's new workflow addresses some of the problems.
Customer Stories First Class Vending Still Setting the Pace. Return on investment is critical to the success for any company. Michelle Marsh - President of First Class Vending, shares how ZippyAssist is helping their company operations while also giving customers a better experience.
media release Featured Cantaloupe Co-founder joins 6L ZippyAssist. 6L Inc, builders of ZippyAssist, today announces that Cantaloupe Systems Inc. Co-founder and President Anant Agrawal has joined the company’s Advisory Board to help accelerate the company’s growth.
media release It's official: ZippyAssist Refunds for vending and unattended retail is live ZippyAssist rolls out simple and secure online refunds to ease the processing of customer refund requests.
Featured A smarter dashboard for more effective teams. See how ZippyAssist's powerful dashboard can make your whole organization more efficient and responsive to customers, leading to more sales.
research Featured Tuning into the right frequency to increase sales. Just how often do your vending customers shop? Monthly, weekly, daily? Does knowing even matter? Opportunities to grow your business lay in understanding your customers better.
research Featured Vending customers are willing to buy more. With some help. In our recent research, vending and self-service customers not only told us that access to customer support was important to them – more important than price. It also turns out that it would encourage many people to spend more. But how many more?
research Your customer’s most important consideration? Hint: it’s not the price. In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.
help desk Featured Combine ZippyAssist with a help desk system to strengthen your customer support. ZippyAssist gives self-service customers confidence at the point of sale, but when paired with a backend helpdesk system it provides a powerful end-to-end solution that addresses common weaknesses in customer support.
