Smart Support Just Got Smarter

We're always working on ways to improve ZippyAssist so our customers gain more and more value out of using it. By listening closely to the needs of operators, we continue to evolve with features that make support more efficient, more insightful, and more customer-friendly.

Here's a look at some recent updates:

🗣️ Enhance Customer Communication

Clear, proactive communication builds trust and reduces the volume of support requests. These updates help you keep customers informed and engaged — before they even reach out.

• In-App Notices: 
  Share alerts, updates, or promos directly in the customer app — globally or by machine.
• Pre-Auth Follow-Ups: 
  Quickly resend follow-up links to ensure a smoother refund experience.
• Voice Message Alerts: 
  Get notified the moment a new voice message is received.
• Voice Message Settings: 
  Set call greetings, forwarding numbers, and schedules based on time or day.

⚙️ Boost Efficiency & Control

Managing support across multiple machines and service types can be complex. These improvements help you stay organized and work smarter, not harder.

• Equipment Groups: 
  Apply settings like refund methods or pre-auth rules by group for consistency.
• CSV Uploads: 
  Quickly import or update your equipment data in bulk.
• Refund Notification Control: 
  Choose when to notify customers about refund decisions.
• VendSys Enhancements: 
  Manually dispatch service requests with configurable technician, priority, and complaint settings.

📊 Gain Insights & Streamline Workflows

The more context and visibility you have, the better your team can respond. These features give you clearer insights and make day-to-day tasks easier to manage.

• Voice Message Export: 
  Analyze feedback trends from customer voice messages.
• Custom Email Subjects: 
  Add request details to subject lines for faster triage.
• Priority Customers: 
  Highlight key accounts so your team can act quickly.
• Proactive Customer Records: 
  Add customers manually and manage their status, even without a request.

📡 Ensure Reliable Communication

When it comes to support, timely communication is everything. This enhancement ensures your messages reach customers — even if the first attempt fails.

• Smart Notifications: 
  If a message bounces, Zippy automatically retries using a backup contact method.

These improvements are designed to make your support operations more seamless and responsive — so you can focus on growing your business, not chasing down service issues.