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Neil Swindale

Neil Swindale

Navigating the Customer Service Challenges of Vending Machine Service in High Schools
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Navigating the Customer Service Challenges of Vending Machine Service in High Schools

Operating vending machines in high schools can be both an opportunity and a minefield. While students represent a consistent customer base, maintaining high levels of customer service in this environment reveals unique — and often frustrating — challenges. From mistreatment of machines to communication breakdowns and overburdened school administrators, vending operators must
3 min read