unattended retail The promise of convenience: risk and rewards. Convenience should never equate to inconvenience, yet customers often face hurdles when issues arise. It doesn't have to be this way.
research Your customer’s most important consideration? Hint: it’s not the price. In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.
