self-service Featured Navigating the Customer Service Challenges of Vending Machine Service in High Schools Operating vending machines in high schools can be both an opportunity and a minefield. While students represent a consistent customer base, maintaining high levels of customer service in this environment reveals unique — and often frustrating — challenges. From mistreatment of machines to communication breakdowns and overburdened school administrators, vending operators must
unattended retail The promise of convenience: risk and rewards. Convenience should never equate to inconvenience, yet customers often face hurdles when issues arise. It doesn't have to be this way.
research Your customer’s most important consideration? Hint: it’s not the price. In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.
