research Featured Vending customers are willing to buy more. With some help. In our recent research, vending and self-service customers not only told us that access to customer support was important to them – more important than price. It also turns out that it would encourage many people to spend more. But how many more?
research Your customer’s most important consideration? Hint: it’s not the price. In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.
help desk Featured Combine ZippyAssist with a help desk system to strengthen your customer support. ZippyAssist gives self-service customers confidence at the point of sale, but when paired with a backend helpdesk system it provides a powerful end-to-end solution that addresses common weaknesses in customer support.
