Greg Elisara - ZippyAssist Blog

ZippyAssist™ Announces Strategic Integration with Gimme VMS, Expanding Coverage Across Leading Industry Platforms

PLEASANTON, CA. April 29, 2025 — 6L Inc., creators of ZippyAssist, a customer care platform designed for unattended retail and self-service environments, is excited to announce a new integration with Gimme VMS (Gimme), a leading provider of unattended retail technology solutions. This integration further expands ZippyAssist's compatibility with leading

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updates

Smart Support Just Got Smarter

We're always working on ways to improve ZippyAssist so our customers gain more and more value out of using it. By listening closely to the needs of operators, we continue to evolve with features that make support more efficient, more insightful, and more customer-friendly. Here's a

media release

Voice Calls Now Integrated Into ZippyAssist.

FOR IMMEDIATE RELEASE Automated Call Management and Seamless Integration with ZippyAssist Now Available Pleasanton CA, October 1, 2024 – ZippyAssist is excited to announce the release of Zippy Voice Messages, a new feature designed to help operators in unattended retail and self-service environments manage inbound customer support calls with greater efficiency.

Graphic showing ZippyAssist and Cantaloupe logos connected with a two-way arro

media release

ZippyAssist™ Announces Native Integration with Cantaloupe Inc.’s Industry-Leading Seed™ Vending Management Software (“VMS”)

This native integration allows businesses using both Seed and ZippyAssist to effortlessly sync ZippyAssist with equipment data managed in Seed.

brand

Look ma! New logo.

Logos are peculiar creatures, aren't they? They mean nothing and yet, somehow, everything at the same time. Our old logo has been a faithful companion on our journey, but it was time for a change. So we've shaken things up – just a bit. Our new logo

media release

ZippyAssist™ Announces Native Integration with VendSys VMS.

PLEASANTON, CA. Jul. 3, 2023-- 6L Inc. 6L Inc, builders of ZippyAssist, a mobile-first customer support and engagement SaaS platform helping to build consumer confidence and trust in self-service and unattended retail, reaches a new milestone as they announce their native integration into Nayax’s VendSys Vending Management System (VMS)

collaboration Featured

Streamlining Processes in Unattended Retail: ZippyAssist's VendSys Integration.

ZippyAssist, by natively integrating with VendSys VMS, is helping transform the unattended retail sector. By smoothing out and automating communication between systems, ZippyAssist improves efficiency and customer satisfaction while allowing staff to focus on more valuable tasks.

unattended retail

The promise of convenience: risk and rewards.

Convenience should never equate to inconvenience, yet customers often face hurdles when issues arise. It doesn't have to be this way.

media release

New ZippyAssist™ feature eases preauthorization confusion for customers.

6L ZippyAssist announces enhancements to it's successful refunds feature, adding support for payment preauthorizations and reversals.

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Featured

Easing Preauthorization Pain

Preauthorizations can cause customers a lot of confusion and anxiety. ZippyAssist's new workflow addresses some of the problems.

Customer Stories

First Class Vending Still Setting the Pace.

Return on investment is critical to the success for any company. Michelle Marsh - President of First Class Vending, shares how ZippyAssist is helping their company operations while also giving customers a better experience.

media release Featured

Cantaloupe Co-founder joins 6L ZippyAssist.

6L Inc, builders of ZippyAssist, today announces that Cantaloupe Systems Inc. Co-founder and President Anant Agrawal has joined the company’s Advisory Board to help accelerate the company’s growth.

media release

It's official: ZippyAssist Refunds for vending and unattended retail is live

ZippyAssist rolls out simple and secure online refunds to ease the processing of customer refund requests.

Helping support teams support customers.

Featured

A smarter dashboard for more effective teams.

See how ZippyAssist's powerful dashboard can make your whole organization more efficient and responsive to customers, leading to more sales.

research Featured

Tuning into the right frequency to increase sales.

Just how often do your vending customers shop? Monthly, weekly, daily? Does knowing even matter? Opportunities to grow your business lay in understanding your customers better.

research Featured

Vending customers are willing to buy more. With some help.

In our recent research, vending and self-service customers not only told us that access to customer support was important to them – more important than price. It also turns out that it would encourage many people to spend more. But how many more?

research

Your customer’s most important consideration? Hint: it’s not the price.

In October, 6L Inc / ZippyAssist undertook a small but interesting survey. We wanted to know: how often did people spend money on self-service retail, what was important when using self-service, and what would make them spend more.

help desk Featured

Combine ZippyAssist with a help desk system to strengthen your customer support.

ZippyAssist gives self-service customers confidence at the point of sale, but when paired with a backend helpdesk system it provides a powerful end-to-end solution that addresses common weaknesses in customer support.